Booking conditions

A booking only exists once we have issued a written confirmation and your payment has cleared. Quotes are held for the window shown on them and prices, availability and fare rules can change until the booking is ticketed.

Please check every name against the passport it will travel under as soon as you receive your confirmation. Airlines charge for name corrections and some do not permit them at all.

Changes are subject to the airline's or property's own rules plus any supplier fee. We'll always price a change and confirm it with you in writing before actioning anything.

Cancellation deadlines and penalties are shown on your quote before you pay. Refunds follow our refunds and cancellations policy.

If a supplier changes your booking — a schedule change, an overbooked room — we'll tell you as soon as we know and work through the options with you.

It's your responsibility to hold a valid passport with sufficient remaining validity, plus any visas, transit visas, ESTA/ETA authorisations and health documentation your route requires.

We'll flag the requirements we're aware of for your itinerary, but entry rules change and the final check is yours. Denied boarding for missing documentation is not refundable.

We strongly recommend comprehensive travel insurance from the moment you book, covering cancellation, medical costs, and any activities you plan.

You're responsible for arriving at check-in on time, for behaviour that could affect other travellers, and for any damage or charges incurred at a property.

Where we act as agent for an airline, hotel or car hire company, their conditions of carriage or booking terms apply to your travel and are available on request.

We are not liable for events outside our reasonable control, including weather, strikes, airspace closures and civil unrest, but we will always help you find the best route through them.